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Find out the status of the complaint

The possibility of a short, more detailed description, 1 sentence (or add it to all labels and leave it blank where it is not necessary)

Name

Damaged card

If your card from the package is damaged - torn, bent, scratched, or shows other signs of manual damage, send us detailed photos or a video of the damage with a short description.

Incorrect packing

If a card/cards is missing in your package, or if the packaging does not fit with the description on the box or package, we advise you to send us a video or photo with the contents of the package or box and a description of the error.

Incomplete or defective shipment

If you received a shipment with defective products or a product you ordered was missing, please send us a photo of the shipment with all the products you received.&nbsp;

Withdrawal from the contract

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We are sorry if there was any damage to your product. We will be happy to look at your problem, examine it in detail and possibly propose an adequate replacement.&nbsp;This complaint form is only for orders at www.sportzoo.store. If you have purchased SportZoo brand goods from one of our sellers, please contact them with a claim request.

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Trading card complaints and withdrawal from the contract

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We are investigating the complaint in detail

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UNDER_REVIEW

Approved

APPROVED

Rejected

REJECTED

Complaint approved, we are waiting for a record of the devaluation of the defective card